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​​Scope of Service
Our service is interior cleaning only. We do not provide property management services, including yard work, snow removal, exterior maintenance, or garbage removal.

Upon arrival, our team will inspect the home for obvious damages and note any concerns.
We will also check for leftover items such as dirty dishes or excessive mess. 

Our team is unable to remove garbage from the property. Garbage arrangements should be agreed upon in advance. The removal of all garbage remains the owner’s responsibility and must be completed prior to or immediately following guest departure.
 

Flat-Rate Pricing
All Airbnb cleans are charged at a flat rate, If a property is left in an excessively dirty condition beyond a standard turnover clean, additional charges may apply, or the clean may need to be rescheduled.

This ensures consistent pricing, fair wages for our team, and priority scheduling for your property.
 

Scheduling & Calendar Access
Our system works best when owners add Clean Home Professionals as a Co-Host with calendar access only on Airbnb.

This allows us to monitor bookings, turnovers, and same-day gaps efficiently.

All schedule changes and service requests must be communicated directly with management rather than the cleaning team.

We operate on a priority turnover system; properties with same-day guest turnovers are scheduled first, and if your property does not have a same-day turnover, your cleaning may be scheduled later in the day, which could extend beyond your stated check-in time. We will communicate your scheduled service window in advance so you are fully aware of the expected timing.

Regarding early check-ins, we cannot guarantee availability prior to the check-in time stated on your Airbnb listing. If you would like to offer an early check-in to your guests, please notify us in advance so we can properly adjust the schedule and arrange for additional cleaners if necessary. Please note that when two cleaners are assigned to a property, on-site laundry capabilities may be limited due to space and equipment usage. Our team will notify us once the cleaning has been completed. Additionally, once the cleaning has commenced, we will send you a message so you can determine whether you would like to allow your guests to arrive earlier.

Holidays
Clean Home Professionals is closed on all statutory holidays and is unable to provide cleaning services on these days. We kindly ask that owners block off the holiday evening in their calendar or set a two-night minimum stay to avoid same-day turnovers. Any cleanings that would normally fall on a statutory holiday will be automatically scheduled for the following morning when we return to regular business hours.

Payments & Invoicing
Invoices are sent the 15th day of each month and the Last day of each month. Payment is due by the end of the same day the invoice is sent.

Accepted payment methods include E-Transfer, cheque, and credit card. Credit card payments are subject to a 4% processing fee.

Please include the invoice number with your E-Transfer payment.

Services may be paused if payment is not received before the next scheduled clean.
 

Cancellations & Lockouts

We understand that cancellations may arise, and we kindly ask that you notify us immediately if a booking is canceled or changed. Prompt notice allows us to adjust scheduling and better support our team.
 

Please note that bookings made with less than 24 hours’ notice may not be able to be fulfilled, as availability and staffing cannot always be guaranteed on short notice.

If our team cannot access the property due to lock issues or incorrect codes, the full cleaning fee will apply.
 

Damage & Liability
If damage occurs, we will notify you promptly and work toward repair or replacement.

We are not responsible for pre-existing damage, improperly secured items, or normal wear and tear common in short-term rentals.

All surfaces are assumed to be sealed and safe for standard cleaning products.

Linens

We offer two convenient linen service options to meet your needs:
 

On-Site Linen Service:
Linens can be washed, dried, and folded at your property. Please note that completion of all linens within the scheduled timeframe is not guaranteed and may require additional time on site if volumes are high.
 

Off-Site Linen Service:
Linens are collected and professionally serviced off site, then returned to your property.

Pricing:

• Wash, Dry & Fold: $1.75 per pound

• Ironing: $30 additional

• Stain Treatment: Pricing varies depending on severity
   

All linens are washed using Tide Oxi Clean in hot water to ensure a thorough clean. Eco-friendly product options are available upon request; additional fees may apply.
 

For organization and quality control, all linens will be placed into designated colour-coded bags specific to each property, and a full linen inventory will be completed during the folding process.
 

Limitations
For safety reasons, our team does not lift items over 35 pounds, clean bodily fluids or hazardous waste, perform exterior cleaning or yard work, or climb higher than a two-step ladder.
 

Quality Control & Guarantee
If there is a concern with your cleaning, please notify us within 24 hours and we will return to address the issue.

Refunds are not offered.